§ 01 Who we are
This Privacy Policy is issued by Research Experts, an academic-services firm registered in Mohali, Punjab, India, operating the website researchexperts.in and the associated client dashboard. References to "we," "our," and "us" mean Research Experts and its authorised employees, contractors, and subject experts engaged on a non-disclosure basis.
This policy applies to every visitor of the website, every person who submits a document for plagiarism check, AI report, Drillbit/iThenticate report, manual paraphrasing, AI-content reduction, proofreading, formatting, or any other service we offer — and to anyone we contact in connection with that work.
§ 02 What we collect
We collect the minimum data required to deliver the service, raise an invoice, and stay in touch about the order. The categories below cover everything that touches our systems.
| Identity data | Name, email, phone number, country, institution name (where supplied). Used to address you, deliver the report, and confirm the work. |
|---|---|
| Document data | The thesis, paper, chapter, or text you upload — and the resulting reports, rewrites, or annotated versions. |
| Order data | Service selected, page count, deadline, instructions, internal notes from the desk, status timestamps. |
| Payment data | Amount, currency, transaction ID. Card and UPI details are entered on the gateway's page (Razorpay / Stripe / PayPal) — they never reach us. |
| Technical data | IP address, browser, device, referring URL, pages viewed. Stored in standard server logs for 90 days for security and abuse-prevention. |
| Communications | Emails, WhatsApp messages, and dashboard chat — kept with the order so the next person on the desk has full context. |
We do not collect special-category data (health, religion, sexuality, biometrics) and ask you not to send it to us. If your draft contains such material as part of its academic subject matter, the standard document-data terms below apply.
§ 03 How we use it
Each piece of data has a specific purpose. We do not repurpose data for unrelated uses.
- To deliver the service. Running the plagiarism check, generating the report, performing the manual paraphrasing or AI reduction, and returning the deliverable to you.
- To communicate. Order confirmations, deadline reminders, clarifications from the desk, the delivery email, and post-delivery support.
- To handle payment and accounting. Issuing invoices, GST records, processing refunds, complying with Indian tax law.
- To improve the service. Aggregated, anonymised statistics — average turnaround, similarity-band distributions, service-mix — never tied to your name or document.
- To prevent fraud and misuse. Detecting repeated chargebacks, fake-document attempts, and abuse of the platform.
We never use your draft to train a machine-learning model, never include it in a product showcase or marketing material, and never share it with a third party except as listed in §6 below.
§ 04 Lawful basis
We rely on the following lawful bases under the Indian Digital Personal Data Protection Act, 2023 and the EU GDPR (where applicable):
- Contract. Most processing is necessary to perform the service you have asked us to provide.
- Legitimate interest. Server logs, fraud prevention, internal QA, and aggregated analytics — balanced against your privacy expectations and limited to what is strictly necessary.
- Legal obligation. Tax, GST, invoicing, and statutory record-keeping required by Indian law.
- Consent. Optional newsletters, testimonials with your name attached, and any non-essential cookie. Consent is revocable at any time without affecting service delivery.
§ 05 How long we keep it
Retention is short by design. The longer your data sits on our servers, the larger the risk surface — so we delete on a schedule.
| Uploaded document | Up to 30 days from delivery. After that, the file is permanently deleted from working servers; encrypted backups roll out within 7 additional days. |
|---|---|
| Delivered report / rewrite | Up to 30 days from delivery in the dashboard. You can re-download or request fresh copies during this window. |
| Order metadata & invoice | 7 financial years, as required by Indian tax law. Stored separately from document content. |
| Communications | 2 years from order completion. Useful for repeat clients; you can request earlier deletion. |
| Server logs | 90 days, then auto-rotated. |
| Marketing list | Until you unsubscribe, or 24 months of inactivity — whichever is sooner. |
If you ask us in writing to delete your document immediately after delivery, we will do so within 48 hours and confirm the deletion by email. Order metadata required for tax compliance is kept separately and is not subject to deletion requests.
§ 07 Security
We follow industry-standard practices proportionate to the sensitivity of an unpublished thesis or research paper.
- HTTPS everywhere (TLS 1.3); HSTS preload on the marketing site and dashboard.
- Documents encrypted at rest (AES-256) on AWS S3, Mumbai region.
- Two-factor authentication on every staff account; access logged and reviewed monthly.
- Subject experts download files through a watermarked viewer where feasible; downloaded copies are deleted from local devices within 7 days of order closure.
- Quarterly internal audit of access logs, retention compliance, and inactive accounts.
- Annual external review of infrastructure and code.
No system is unbreachable. If we ever discover a breach involving your data, we will notify you and the relevant Indian Data Protection Board within 72 hours of becoming aware, with the information required by §8 of the DPDP Act.
§ 09 Your rights
Under the DPDP Act and applicable foreign laws (GDPR for EU residents, CCPA for California residents), you have the following rights with respect to data we hold about you.
- Access. Receive a copy of the personal data we hold about you, in a portable format, within 30 days of request.
- Correction. Ask us to correct inaccurate or incomplete data.
- Erasure. Ask us to delete your data, subject to retention required by law (invoices, GST records).
- Restriction. Ask us to pause certain types of processing while a complaint is being resolved.
- Withdraw consent. Where we process on consent (newsletters, testimonials), you can withdraw at any time.
- Grievance. If you are unhappy with our handling, you may write to the Data Protection Officer (below) and, failing satisfaction, to the Data Protection Board of India.
To exercise any of these rights, email privacy@researchexperts.in from the address on file. We may ask one verifying question to confirm identity before we act.
§ 10 Children
Our services are intended for university-level students, research scholars, faculty, and working professionals — people who are 18 or older. We do not knowingly accept submissions from minors. If we learn that a person under 18 has submitted a document or registered for the dashboard without verifiable parental consent, we will close the account and delete the data.
§ 11 International transfers
Our infrastructure is hosted in the AWS Mumbai region (ap-south-1) and your document does not leave India in the ordinary course. Email transit may pass through servers outside India; we use providers that contractually commit to GDPR-equivalent safeguards. If you require strict data-residency for a sensitive draft, tell us at submission and we will confirm the handling in writing.
§ 12 Changes to this policy
We update this policy as the service and the law evolve. The "Effective" date and version number at the top of the page change with every update. Material changes — anything that broadens what we collect or who we share it with — are notified to active dashboard users by email at least 14 days before they take effect, with a link to the previous version.
The current version is always at researchexperts.in/privacy-policy. Continued use of the service after the effective date constitutes acceptance of the updated policy.
§ 13 Contact & grievance officer
For privacy questions, data-subject requests, or formal grievances under §10 of the DPDP Act, write to:
| Data Protection Officer | privacy@researchexperts.in · usually responds within 1 working day; statutory deadline is 30 days. |
|---|---|
| Postal | Research Experts · Sector 70 · Mohali · Punjab 160071 · India |
| Phone (general) | +91 896-857-2273 · Mon–Sat · 09:00–21:00 IST |
If our response does not satisfy you, you may approach the Data Protection Board of India under §27 of the DPDP Act, 2023.
Questions about this document?
Mail the desk and we'll respond within one working day. For urgent queries on an active order, the order-thread reply is faster than this address.